Shipping & Return Policy
We welcome orders from the Canada, United States and many international countries. Prices are shown and charged in Canadian dollars and converted by your credit card company to your local currency.
You will be notified by email If we expect to be out of stock of part of your order for more than 7 working days or in the event of a price change or discontinued products.
Shipping within Canada
FREE SHIPPING for orders of $100 or more before taxes and weighing less than 2 kg. Parcels are sent using Canada Post Expedited Parcel Service. If our free shipping service does not apply then shipments will be charged at a flat rate of $9.95 or the actual cost charged by Canada Post, which ever is higher. Please allow 14 business days for delivery. Orders are usually shipped by Expedited Parcel Service and include a tracking number. Be sure to include your email address so that we can advise you of the tracking number.
Shipping to the USA
FREE SHIPPING for orders of $150 CDN or more before taxes and weighing less than 2 kg. Parcels are sent using Canada Post Expedited Parcel Service. If our free shipping service does not apply then shipments will be charged at a flat rate of $25 or the actual cost charged by Canada Post, which ever is higher. Please allow 21 business days for delivery. All orders are shipped by Expedited Parcel Service and include a tracking number. Be sure to include your email address so that we can advise you of the tracking number.
Airmail Shipping UK
Shipping charges apply and will be charged to your credit card at the following rates. There are two choices for Air Mail shipping. If you do not specify, your parcel will be sent by method one below. Please allow 21 business days for delivery.
- Sent by regular airmail no insurance or tracking - Flat rate cost $30 CDN for a small parcel (1 or two small supplement bottles) or the actual cost charged by Canada Post for a larger or heavier parcel, whichever is higher. In the unlikely event that the package is lost there is no insurance to cover it and the contents will be at your risk.
- Airmail with tracking - costs around $60 for a small parcel. In the unlikely event that the package is lost there is insurance to cover it - see "Lost Parcels" below.
Airmail Shipping to Europe, Asia and other countries
We ship to many international countries. Shipping costs and times vary. Shipping charges apply and will be charged to your credit card at the rate charged by Canada Post + $5 CDN Handling Fee. Please note that our system allows for $80 to cover this amount, but it may be more.
Please contact us if your parcel has not been received within 21 days of a charge to your credit card. We will initiate a search with the Post Office and advise you of our findings. If the parcel was sent within Canada or US (or to the UK or Europe using the tracking method), we will make a claim through Canada Post and once we are reimbursed by them we will credit your credit card or PayPal account.
Please note that we take every care to pack glass bottles, however we cannot be held responsible for any breakages and insurance does not cover breakages. Therefore all glass bottles are sent at the purchasers' own risk.
Unopened products may be returned for any reason within 30 days of the invoice date for a store credit or refund. Please send us an email to info@OrganicEarthMarket.com with your invoice number and reason for return to receive your Return Authorization Number. We must issue you a Return Authorization Number before any products are returned. All returns are subject to a 15% restocking fee. Shipping charges are non-refundable.
The moment you submit your order it begins processing so that we can work quickly to get your order to you as soon as possible and your order cannot be changed.
We understand that mistakes can happen so we will try to do everything possible to facilitate your requests to change or cancel your order if you wish to. In this event, please follow the directions below:
Please call our toll free number 1 844 425 740 and ask for the orders department (which may not always be available on weekends or after 5 pm (Atlantic Time)). If the order has not already been processed then it can be cancelled. However, if the order has been processed then your request will fall under our return policy for a refund. Please note that returns are subject to a 15% restocking fee and shipping charges are non refundable.